Refund policy

Please Note: ALL cancellations will incur an Administration and/or Processing fee.

Please read our Cancellation Terms below.

• Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.
• Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.
• Unfortunately, We are unable to cancel orders that are already prepared, or, are with our courier for delivery.

Important Please Take Note Please Note:

If you require a refund please call 1300 1555 15

INCORRECT DELIVERY ADDRESS

Floralhub is not responsible if an incorrect address is supplied.

Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible.

There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it.

If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.