FREQUENTLY ASKED QUESTIONSBelow you can find answers to your frequently asked question need more help feel free to contact us.
If for any reason an order needs to be cancelled, please contact Floralhub @ 1300 1555 15 as soon as possible.
Cancellations are subject to the following conditions:
- Orders which have left with our couriers cannot be cancelled.
- Orders which have not yet been prepared by our florists may be cancelled. A $15 cancellation fee applies.
- Orders which have been prepared but have not left with our courier may be cancelled but will incur a cancellation fee equal to the full price of the arrangement less the delivery fee.
What happens if nobody is home?
If nobody is home our courier will usually leave your gift in a safe location. (Usually at the front door) The courier will take a picture for the record.
Can I check the status of my order online?
Yes you will receive an SMS with the tracking link for our delivery company. Go People....which will give you an idea when this will arrive. The link will only be sent to you once picked up by the Delivery Company.
Can you tell me exactly what time my order will arrive?
Once your order is in the hands of our courier we have no way of telling exactly what time it will arrive. To minimize delivery costs to our customers all deliveries are placed with our courier for delivery at a time that fits in with their delivery schedule. As general rule home deliveries are made between the hours of 7am-7pm and business deliveries are made between the hours 9am-5pm. At peak times, like Valentine’s Day and Mother’s Day these times may be different.
Will you notify me once delivery has been made?
Once an order has been delivered, you will receive an email as well as an SMS. There is a lag of about 40 - 60 mins between courier company software and Floralhub software but you will notified by both when the delivery is done. Email and SMS.
Can I modify my order?
You are welcome to make changes to your order at any time up until it has left our store with the courier. However, once you order has left with our courier there is no way to retrieve it and as such no modifications are possible.