Terms & Conditions
SPECIAL EVENT ORDERING INFORMATION AND FLOWER QUALITY
For any order placed less than 24 hours before a significant period (i.e Valentines Day, Mother’s day or Christmas) or Same Day Order. customers must be aware and understand that the order will be executed as an ‘open order’. This means that substitutions may need to be made in order to execute your request in time for the special occasion. Whilst every effort will be made in order to fulfill your order requirements as close to the original product picture as possible, this cannot be guaranteed. Any order placed after 02.00pm the day prior to the day of delivery, will be classified as an ‘open order’ and will be executed accordingly.
FlORAL HUB SATISFACTION GUARANTEE:
We understand how much a simple (or elaborate) floral gift can mean, and so we deeply appreciate your business. We pride ourselves on not just happy customers, but delighted customers and you’ll find this pride reflected in every fresh, beautiful and timely gift we deliver.
For this reason Floral Hub offers a Customer Satisfaction Guarantee. If you believe that our flowers or service is not up to the standard it should be, we encourage you to contact our customer service team so that we may begin to resolve the experience for you. So that resolutions may be made as quickly and effectively as possible, we ask that any complaints are made within 48 hours of the flower delivery. Where possible we ask that you also include images of the product so that we may see the evidence of your concerns. Beyond this point it is difficult to assess the true quality of the product as it is fresh produce and will deteriorate without proper care.
In our experience most situations can be resolved with a fresh redelivery of the order, or an upgraded delivery with an apology on our behalf, however we understand that each and every situation is different and unique, and requires individual consideration. For this reason each complaint will be assessed on a case by case basis.
GENERAL ORDERING INFORMATION & FLOWER QUALITY
At Floral Hub we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. Floral Hub ensures that your flowers are of the freshest and highest quality and are hand selected each and everyday.
SPECIAL DELIVERY INSTRUCTIONS:
Where necessary, a specific delivery time can be requested for your order but unfortunately CANNOT be guaranteed unless prior arrangements have been made with one of our CALL CENTRE STAFF (Call1300 1555 15). Some special delivery requests may incur a surcharge. Where prior arrangements have not been made with a staff member, every effort will still be made to fulfill your request. Our standard delivery service covers business deliveries being made prior to 5pm, and residential deliveries may be delivered up until 6.30pm. For Funeral services we suggest that you contact our Call Centre staff directly to discuss your requirements.
SPECIAL EVENT DELIVERY CONDITIONS;
For Guaranteed delivery for a Special Event (i.e Valentines Day, Mother’s Day, Christmas), orders must be placed before 5.00pm AEST on the day before the order is required. Whilst every effort will be made in order to fullfill your requirements, we cannot guarantee them. In the case that delivery is unable to be made, the order will be delivered on the next available date. This is the case for Special Event periods only, otherwise our same day delivery policy applies.
DELIVERY ON WEEKDAYS
Monday to Friday, excluding Public Holidays: online orders placed BEFORE 2:00 pm AEST (Australian Eastern Standard Time) for business deliveries and BEFORE 2:00 pm AEST for residential deliveries can generally be delivered the same day. We cannot guarantee specific delivery times. We will endeavour to fullfill your requirements but cannot guarantee them. If you have any other queries on time commitments please call Head Office on 1300 1555 15.
If a Public Holiday is selected for delivery your order will automatically be delivered on the NEXT business day.
DELIVERY ON SATURDAY
Saturday delivery is available, although the order must be placed BEFORE 3.00 P.m. AEST on Saturday.
DELIVERY FOR SUNDAY OR PUBLIC HOLIDAYS
Sunday delivery is available, although the order must be placed BEFORE 3.00 pm AEST on Sunday.
URGENT DELIVERY REQUESTS
If you require urgent delivery on a Business Day (i.e. your order is placed after the above times AEST and you require same day delivery) please call Floral Hub on 1300 1555 15 during business hours Monday to Friday and notify us of this requirement.
Please Note: Additional delivery charges will apply.
If you require urgent delivery during a Saturday, Sunday or Public Holiday please contact us by telephone on 1300 1555 15 to placing your order to ensure that delivery time is feasible.
Please Note: Additional delivery charges will apply.
YOUR CONTACT INFORMATION
Please ensure that you provide a valid phone number and e-mail address when placing your order to allow us to contact you should there be any questions or concerns. Please read our Privacy Statement if you have any concerns regarding your privacy.
Do not hesitate to contact Us should you have any concerns or questions regarding your order or are unsure how to purchase online. Our friendly customer service representatives will be more than happy to assist with your enquiry.
ATTENTION TO DETAIL – WHAT YOU HAVE ORDERED
Due to seasonal availability with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.
Some flowers are affected by delivery and freight schedules, we will endeavour to advise you should this be the case. Flower availability varies between states and sometimes within the state, the florist may use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.
SPECIAL EVENT ORDERING INFORMATION AND FLOWER QUALITY;
For any order placed less than 24 hours before a significant period (i.e Valentines Day, Mother’s day or Christmas) customers must be aware and understand that the order will be executed as an ‘open order’. This means that substitutions may need to be made in order to execute your request in time for the special occasion. Whilst every effort will be made in order to fullfill your order requirements as close to the original product picture as possible, this cannot be guaranteed. Any order placed after 10.00am the day prior to the day of delivery, will be classified as an ‘open order’ and will be executed accordingly.
Any complaints must be made within 36 hours of delivery so that Floral Hub to ensure the best possible resolution.